Configure Users in Active Directory

Please note that in the MFA platform all identities are converted to lowercase. Hence, if you assign an email containing uppercase characters to a Windows user in Active Directory the user is required to authenticate with the lowercase equivalent. For example should authenticate as

For each user, the ‘user logon name’ in their ‘Account’ tab is their AD username which they use in the Primary Authentication phase of the login process:

The email address entered in the ‘General’ tab is then the email that they must use for the MFA stage of the authentication process - i.e. with the MIRACL authentication server: